Technical Support

A technical support contract is appropriate if you're running XenServer in a production environment, particularly if downtime is a critical component of your SLA. It's important to note that technical support is only available if the deployment follows the Citrix deployment guidelines, uses third party components from the Citrix Ready Marketplace, and is operated in accordance with the terms of the Citrix EULA. Note that, due to recent changes, the Free edition of XenServer differs from the Standard edition with respect to feature set and access to hotfixes. For information regarding feature availability across the various editions of XenServer, please refer to the XenServer Feature Matrix. For information pertaining to release models, updates, upgrades, and hotfixes, please refer to the XenServer Releases article on blogs.citrix.com.

  1. Citrix 24x7 worldwide support
    All licensed XenServer users are entitled to Citrix Support, offering unlimited-incident 24x7 worldwide technical support in nine languages across the globe. Purchase of a support contract which is then applied to a XenServer installation entitles support services on that installation.

  2. Indemnification and license protections
    Licensed users of XenServer are not subject to any liabilities stemming from the open source development of the product. Citrix ensures that all contributions to the product meet all legal requirements for software licensing.

  3. Premium functionality
    XenServer licenses are available in two editions; Standard and Enterprise. Details on the features in each edition are in the XenServer Feature Matrix.

Technical Support for XenServer requires Standard or Enterprise edition, both of which are sold on a per physical socket (populated) basis, along with an additional (annual) cost for CSS (Customer Success Services). Click the button below to visit the Citrix Online Store.

Standard or Enterprise support   

About XenServer

XenServer is the leading open source virtualization platform, powered by the Xen Project hypervisor and the XAPI toolstack. It is used in the world's largest clouds and enterprises.
 
Technical support for XenServer is available from Citrix.